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Jargon are words or phrases that mean something to a particular group of people. This means that people who are not in the group don’t understand. It is easy to accidentally use jargon without realising it as we are often in situations with people who are like us, and we assume that they will understand….

There are many ways of describing the system. For many people, the system is about policies and procedures or processes that are to be followed. Systems are also made up of people, mindsets, and cultures. These are less visible but can influence or be influenced by the policies and procedures. We asked some of our…